KATO IMER provides continuous after-sales and technical-training assistance for all of the company's products, with actions aimed at maximising its own customer satisfaction, to create close and long-lasting relationships based on mutual trust, which is crucial to understanding and fulfilling everyone's needs and expectations.
The main objective of the After-Sales Service is to ensure perfect operation and safety of the machinery through the continuous pursuit of technological solutions and the improvement of maintenance programs for the purpose of reducing costs and maintaining top machine performance. KATO IMER's number one priority is to intervene quickly and effectively through its extensive network of Assistance Centres, it is always close to its Customers for every need with highly qualified on-site assistance. KATO IMER periodically organises training courses for technicians and sales representatives, in a dedicated room at its main headquarters. The training courses involve theory and practical lessons for each type of product and are organised into small groups of 10 people at most: new and historical dealers can therefore receive on-going training and refresher courses for their technicians and sales representatives on the entire range of KATO IMER products.
The efficient KATO IMER spare parts service provides its various partners with the spare parts required for KATO IMER machinery maintenance. Thanks to the excellent location of the spare parts distribution centre, KATO IMER receives, stocks and distributes spare parts coming from the various facilities of the group mainly spread over several continents. KATO IMER only offers high quality original spare parts, guaranteeing high performance and long service life. The original filters are also supplied in kits according to machine model, at highly competitive costs maintaining the highest quality levels possible: this facilitates order and stock management.
Original KATO IMER crawlers have particular, specific characteristics and are the guarantee of very high quality and duration, offering the customer a real competitive edge.
All KATO IMER spare parts are assembled by KATO IMER-trained technicians and are covered by warranty to offer absolute assurance.